Cancellation Policy
At Zion Seeds, we work to process and ship orders quickly — for customers in both India and the United States, the only two countries we currently serve. Because of this, our cancellation window is short. Please review the details below before requesting a cancellation.
Cancelling an Order
- We're able to accept cancellation requests within 24 hours of placing your order, whether you're ordering from India or the USA.
- Once an order has moved into processing, packing, or has been handed to a courier, it can no longer be cancelled — this holds true for both domestic Indian shipments and U.S. shipments.
- To request a cancellation, contact our Customer Support team as quickly as possible with your order number.
Orders That Have Already Shipped
Once an order is dispatched or in transit — whether moving through our India logistics network or our USA shipping partners — it can no longer be cancelled. If you decide you no longer want the order after it's delivered, please check our Returns & Refunds Policy to see if it qualifies for return.
Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, or incorrect, let our Customer Support team know within 7 days of delivery, regardless of whether you're in India or the USA.
To help us sort things out quickly, please share:
- Your order number
- Clear photos of the product and its packaging
- An unboxing video, if you have one
Once we've reviewed everything, we'll work out the best fix — this could be a replacement, refund, or another suitable solution depending on the situation.
Concerns About Product Accuracy
If what arrived seems noticeably different from how it was described on our website, reach out within 7 days of delivery. Our team will look into your request and aim for a fair outcome, whether you're a customer in India or the USA.
A Few Things Worth Knowing
- Zion Seeds doesn't offer subscriptions or recurring billing of any kind — everything on our site is a one-time purchase.
- This applies uniformly across our India and USA storefronts.
- Whether a cancellation request is approved depends on the order's status at the exact time we receive your request, so reaching out promptly gives you the best chance of success.
Contact Us
Need to cancel an order or have a question? Get in touch:
Business Name: Zion Seeds
Legal Business Name (India): JYOTSNA
Email: support@zionseeds.com
Address: Flat No. FK 9, Sada Shiva Nilayam Panchavati Colony Road, Manikonda Gandipet Mandal, Hyderabad Rangareddy Dist, Telangana, India, 500089
Phone: (+91) 9618642767
Customer Service Hours: Monday to Friday 10:00 AM–6:00 PM IST (UTC+5:30), covering both our India and USA customers
Response Time: We aim to respond to most customer inquiries within 24–48 business hours on weekdays.